Cloudfm has been working with BPP University since 2016 and we are delighted to share some significant efficiencies that it has achieved since mobilising with us.
BPP University educates more than 80,000 learners a year, works with in excess of 7,000 businesses, and delivers its education programmes to learners from over 170 countries across the world.
FM costs cut
Cloudfm has significantly reduced the FM expenditure of BPP’s estate, with the value of invoices being, on average, 12% lower than the original quoted value of the works. This has been achieved through the implementation of financially transparent processes, facilitated by Cloudfm’s benchmarking and certification audit teams. No other FM provider enforces audits of supply chain payment requests to ensure 100% fair payment. For each invoice raised, Cloudfm cross checks it against initial quote, time on site and materials used, prior to payment.
Optimum quality assured
Cloudfm employs a forensic approach to the compliance audit process, whereby every certificate is checked rather than just a sample percentage. This rigorous approach ensures the accuracy of data and enables us to make the right decisions based on the right information. With this trustworthy data at hand, BPP can be sure of its compliance status quo, something that its incumbent provider struggled to report accurately.
Every month, Cloudfm sends a dedicated engineer to BPP’s estate on a Planned Monthly Visit (PMV) to perform preventative maintenance – completing minor repairs and ensuring other tasks have been completed properly. This proactive approach has led to a 29% reduction in reactive job volume over three years, due to the reduced occurrence of failures during operation. As part of the PMV, engineers will also complete odd jobs. Over the course of a month, BPP will bundle its non-urgent tasks together for the engineer to complete on the monthly visit. This has proven to be extremely efficient, and by simply bundling these jobs together rather than raising them as reactive tasks, BPP has achieved a £160k saving over three years.
Mark Griffiths, Director of Group Operations, BPP said:
“We’re delighted with the efficiencies that we’ve already achieved since working with Cloudfm. Not only have we experienced major improvements in quality and service delivery, but we have considerably reduced FM expenditure across our estate.
Our average job value has been reduced by a quarter, which equates to an annual saving of £77,000 – a massive amount that we can now redirect to other projects which benefit our students.”
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