Cloudfm’s unique data management practice has provided insights that have enabled KFC to take a proactive approach with maintenance – achieving efﬁciencies in maintenance costs, as well as improved compliance and ﬁnancial control.
Back in 2014, KFC, one of the world’s best-known fast food brands, embarked on an ambitious ﬁve year growth strategy. Quality, innovation and consistency were key to achieving their goal. With customer experience at the centre, the choice of FM provider was crucial. This is why they conducted a review of the market to ﬁnd out if a better solution was available.
However, for KFC there was more at stake than simply cost and efﬁciency. The brand is quite unusual in that it places the managers of its 235 restaurants at the heart of business strategy, ensuring that all decisions ultimately ﬂow from the needs of the customer. KFC also believe in cultivating long-term partnerships with suppliers, so the decision to review the market was signiﬁcant. Any change in FM provider could impact the supply chain, and protecting relationships with trusted contractors was a priority.
In addition to providing the level of visibility and control that KFC require, Cloudfm demonstrated an openness and willingness to engage that perfectly aligned with KFC’s culture. For example, Cloudfm hosted a Supplier Engagement Conference early in the mobilisation to ensure that valued suppliers were been involved in the process. As a result, all key suppliers were successfully transitioned to Cloudfm before the contract launched.
We have found a true partner in Cloudfm as our FM provider. Their proactive approach to managing the relationship with our brand means our business has continuously beneﬁted from innovative and alternate solutions to traditional FM models.
Their Freedom platform has exceeded our expectations. Visiting the Cloudfm campus of ofﬁces in Colchester is an eye-opener when it comes to understanding why their technology and way of working is so different to other providers. We would encourage anyone reviewing their FM provision to arrange a visit to see how the Cloudfm model will beneﬁt their business.”