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KFC takes a proactive approach to maintenance with Cloudfm


Cloudfm’s unique data management practice has provided insights that have enabled KFC to take a proactive approach with maintenance – achieving efficiencies in maintenance costs, as well as improved compliance and financial control.


Back in 2014, KFC, one of the world’s best-known fast food brands, embarked on an ambitious five year growth strategy. Quality, innovation and consistency were key to achieving their goal. With customer experience at the centre, the choice of FM provider was crucial. This is why they conducted a review of the market to find out if a better solution was available.

However, for KFC there was more at stake than simply cost and efficiency. The brand is quite unusual in that it places the managers of its 235 restaurants at the heart of business strategy, ensuring that all decisions ultimately flow from the needs of the customer. KFC also believe in cultivating long-term partnerships with suppliers, so the decision to review the market was significant. Any change in FM provider could impact the supply chain, and protecting relationships with trusted contractors was a priority.


Cloudfm’s unique approach to managing data was a key factor in KFC’s decision to appoint us as their FM partner.

In addition to providing the level of visibility and control that KFC require, Cloudfm demonstrated an openness and willingness to engage that perfectly aligned with KFC’s culture. For example, Cloudfm hosted a Supplier Engagement Conference early in the mobilisation to ensure that valued suppliers were been involved in the process. As a result, all key suppliers were successfully transitioned to Cloudfm before the contract launched.

£800k annual saving achieved through delivering actual maintenance spend to budget each year
£220k annual saving on reactive spend
88% first-time fix rate achieved across all tasks
42% reduction in the total hours closed per period

We have found a true partner in Cloudfm as our FM provider. Their proactive approach to managing the relationship with our brand means our business has continuously benefited from innovative and alternate solutions to traditional FM models.

Their Freedom platform has exceeded our expectations. Visiting the Cloudfm campus of offices in Colchester is an eye-opener when it comes to understanding why their technology and way of working is so different to other providers. We would encourage anyone reviewing their FM provision to arrange a visit to see how the Cloudfm model will benefit their business.”

R & M Manager
KFC UK & Ireland
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