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Oasis and Warehouse see a significant reduction in reactive task experience


A systematic and comprehensive approach, combined with a team of multi-skilled engineers and a technical helpdesk, has enabled Cloudfm to reduce the volume of reactive maintenance tasks whilst improving quality across the Oasis and Warehouse estates.


Dominating the UK’s fashion market, Oasis and Warehouse are some of the best-known high-street brands in the UK. There are 104 Oasis and Warehouse stores across the UK and Ireland which all need to be maintained in pristine condition to ensure a superior customer experience. This is why the brands appointed Cloudfm to manage their estate in 2013.


Cloudfm offered a much greater level of visibility and control than the previous FM company but it was their approach to proactive maintenance that really made the difference.

By adopting a more systematic and comprehensive approach to monthly visits, Cloudfm’s team of multi-skilled engineers were able to reduce the number of reactive tasks across the portfolio by 44% over a 12-month period.

Significant savings were achieved as a result, with total spend reducing by 17% in Year 1 (compared with the previous provider) and 22% in Year 2. At the same time, Cloudfm also delivered improvements in vital systems such as lighting and air conditioning.

As a result of these improvements in cost, service quality and compliance, Cloudfm were retained by both brands as FM partners in July 2015. In addition to maintaining the focus on strategic monthly visits, Cloudfm will continue to support the brands’ growth through the power of accurate real-time data, the ability to forecast more effectively, and guaranteed value as verified by independent benchmarking and ongoing cost control.

44% reduction in the number of reactive tasks across the portfolio in a 12 month-period
17% reduction on total spend in 1 year
22% reduction on total spend in year 2

Cloudfm have become integral to the business, helping us to achieve a better level of service and control at a significantly lower cost. In particular, the proactive monthly visits have delivered excellent value and ensure that our stores remain fully compliant. The Cloudfm Shared Services team of engineers who deliver the monthly visits are friendly, professional and build valuable relationships with our managers.

Their proactive approach, together with the quality of the work, has significantly reduced our reactive task volume and provided substantial savings when we moved from our previous provider to Cloudfm.

Before appointing Cloudfm we had no visibility of financial data but now we have full access to live financial data as required for the business. Since working with Cloudfm we have been able to easily collate other data about our estates which has been invaluable to us.
This efficient way of working, together with the data and innovation afforded by Cloudfm, was a key consideration when it came to retendering the FM contracts for Oasis and Warehouse.

We look forward to continuing the partnership for many years to come!”

Facilities and Maintenance Service Manager
Oasis and Warehouse
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