Cloudfm’s industry-leading technology provides end- to-end visibility of supply chain activity. Thanks to this functionality, PizzaExpress empowers restaurant managers to log their own maintenance jobs, resulting in more efﬁcient activity and faster results.
One of Britain’s best-loved casual dining brands, PizzaExpress has 485 restaurants across the UK and Ireland (known as Milano in the ROI), each with its own distinctive style. Outstanding customer experience, great design and exceptional quality are fundamental values of the brand, which continues to grow at an impressive pace.
Facilities management is therefore central to the company’s success and, when looking for a new FM partner, the goal was to engage with a company that could deliver further improvements. Particular emphasis was placed upon supplier management, cost reduction and communication.
Connecting all of these was the necessity for reliable, real-time data. PizzaExpress explored the various software solutions available on the market, but these still relied on administrators to input the data. A complete change of approach was required.
Real-time ﬁnancial and compliance data was highlighted, together with a more efﬁcient accounting system, dynamic PPM planning, and end-to-end visibility of supply chain activity.
Cloudfm were able to deliver on all counts. Their unique processes and system platform means that responsibility for inputting data resides with the engineer on site, measured by the minute to ensure clients only pay for the value received. For the ﬁrst time it was possible for PizzaExpress to control activity and costs in real-time, while at the same time improving conﬁdence in their data, compliance and trading capability.
Partnering up with Cloudfm has provided transparency and audit trails not previously possible, enabling a conﬁdence in compliance data that forms the rock bed of FM. The evolving partnership has enabled innovations in technology and bolt on additions to FM service creating a more efﬁcient and streamlined offering to the business.”