For our clients, Cloud will only ever be as good as those that show up day after day, to deliver our services.
That’s why we believe that along with our vendor partners, our People Services are always going to be Stronger Together – collaborating on every job at every level, ensuring that we deliver the best possible service – on time, every time.
As the cornerstone of our success, we thank all our vendors, whether working in the hospitality, retail, education, transport or compliance space, for keeping our clients’ doors open, their businesses compliant, their colleagues happy and our clients’ own customers even happier.
It’s for this reason, that we are introducing our ‘Stronger Together: Cloud Vendor Recognition Scheme’ – an annual roll-call of vendor partners that have not only delivered a top-tier customer service, but are also innovating in the way that we deliver our Hard FM services.
In this first year of the scheme, we’re pleased to name the partner businesses across 5 categories below:
Best Newcomer
Shortlisted vendors:
– MCR Gas Homecare Ltd
– JLA Fire and Security Ltd
– Magnetar Developments Ltd
– Ivy Facility Maintenance Ltd
Category winner for 2025:
Metra Solutions Ltd
Metra Solutions Ltd has truly set the standard for excellence! Since joining Cloud in February 2025, they’ve completed an impressive 589 tasks while consistently achieving top scores across all key metrics—Attendance, Completion, First Fix, and App Usage. Their dedication and performance make them a standout partner and a well-deserved winner of this award!
Highest Performing Reactive Supplier
Shortlisted vendors:-
– Magnetar Developments Ltd
– James Ray Heating Ltd
– UK Lift and Escalator Company Ltd
– LG Building Contractors
Category winner for 2025:
Leading Environmental Solutions Ltd
Delivering exceptional performance at scale, with consistently strong results across all key performance indicators.
Client Satisfaction Excellence
Shortlisted vendors:
– Storage Equipment Safety Service Ltd
– J&J Fire Engineering
– Purified Air Limited
– Zeta Compliance Services Ltd
Category winner for 2025:
James Ray Heating Ltd
James Ray Heating Ltd has a Client Satisfaction rating of 97.1% – their consistency and reliability stood out, demonstrating that client managers were highly satisfied not only with punctual attendance but also with the standard of service provided throughout the year.
Outstanding People – Support and Respect Award
Shortlisted vendors:
Adam Signs and Graphics
Metra Solutions Ltd
LG Building Contractors
Leading Environmental Solutions Ltd
Category winner for 2025:
Ascot Doors Service Ltd
Cloud Partner:
Nserv Limited
Sherwoods
Opus FM
Nationwide Facilities Management
If you enjoyed reading this, you may also enjoy: