Our people

Co-founder of Cloudfm, Jeff thinks big to inspire others. He started his career as a refrigeration and air-conditioning engineer before serving as a board director for FM companies turning over in excess of £100 million. This grassroots experience has led to a deep understanding of the FM industry and all the ways in which it needs to be improved, something reflected in the ethos and practices of Cloudfm.

As CEO, Jeff has a relentless drive to bring excellence to this industry, championing the need for the best technology running alongside the most stringent processes and expert people.

His extensive operational knowledge, together with his expertise in designing and building IT database-driven systems, underpins the practical application of the Cloudfm philosophy. He brings exceptional operational and management experience to the leadership team.

Jeff was recently profiled in the Financial Times (30.11.2022) – you can read the full article here: LNFT350finallocked

Jeff is the author of a best-selling book ‘Doing the Opposite’ in which he tells his life story, and explains the origins of the strong values that have driven his career and leadership style.
He also hosts a podcast series of conversations with entrepreneurs and business leaders from all sectors about their approach to leadership and stories that inspire.
Listen to the podcast here: podcast.cloudfmgroup.com

As Chief Commercial Officer, Terry supports Cloudfm’s growth plans in the UK and overseas, driving our aim to lead digital transformation in the industry.
Terry is responsible for business development and commercial operations and ensures quality and client success across operations and the supply chain.

Terry’s wealth of experience supports our goal to become a global leader in technology-driven total asset care. Optimising our proprietary technology and delivery model that drives sustainability and creates efficiencies through predictive maintenance, transparent supply chain management and local sourcing, Terry will be instrumental in encouraging large companies to embrace this approach as part of their plans for net-zero.

Terry is a UK chartered building services engineer with over 30 years’ experience, and before joining Cloudfm, had a 15-year career with ISS, where he was group vice president, responsible for enterprise and corporate development. His focus was to develop client-specific multi-country facilities management solutions for leading global brands.

Kate joined the business in July 2018 and now leads the company’s finance function, driving continuous improvement, overseeing a talented team, and supporting further expansion.

Kate trained and qualified as a Chartered Accountant in accountancy practice with a focus on corporate audit and advisory work.
Since leaving practice in 2010, Kate has held a variety of finance management and project roles including at Atalian Servest and Greene King. She has extensive knowledge of the facilities management sector and the management of large, complex estates, together with her high-level experience in adding value to a business through exemplary management accounting practices.

Katie is an experienced Facilities Management Operations specialist.

Katie’s exceptional leadership across various domains over more than ten years, has brought great energy to our operations and client success delivery, ensuring we continue to place customer success at the heart of everything we do.

From reshaping our helpdesk response team, to developing account management excellence and supply chain optimisation; Katie has spearheaded transformative initiatives in all aspects of Cloud’s operations.

As a Non-Executive Director, Lois’ broad experience brings a rounded and informed view to the business as well as expertise across all aspects of people and culture. Lois has a career spanning many years, with significant Board-level experience for international businesses across a range of sectors. As a strategic HR consultant, Lois specialises in business transformation and growth through the development and delivery of people strategies.

In addition to her career in HR and her experience as a change strategist, Lois has served as a chairman of trustees for an employee pension fund. She is also a qualified schoolteacher and an ambassador for the Princes Trust Charity.

Chris draws on over three decades’ experience of risk management, governance, asset optimisation, organisational change and corporate services design and delivery in the fields of FM, real estate and infrastructure. Prior to joining Cloudfm, he held positions with British Gas, UKAEA and Deutsche Bank, including board directorships of a number of the bank’s UK subsidiary companies. He has also held several advisory board roles in the not for profit sector.

Chris has a degree in Experimental Psychology from the University of Oxford, and has studied Management at the London Business School and at Reading University. He is a Member of the Institute of Management Services and a Graduate Member of the British Psychological Society.