One of the world’s best-known brands, KFC has embarked on an ambitious strategy that will see the company double in size over the next five years. Quality, innovation and consistency will be key to achieving that goal, ensuring a fantastic customer experience at all times. The choice of FM provider is therefore crucial and KFC has taken the decision to partner with fast-growing company, Cloudfm.
The £60 million contract will encompass all 235 of KFC’s outlets in the UK over the next five years (excluding franchises). From July 2015, Cloudfm will manage all planned and reactive maintenance.
Property Manager at KFC, Ian Diaper, explains why the change was necessary: “This is not a decision we’ve taken lightly. We conducted a rigorous and exhaustive procurement process to find a long-term partner who understands our business and can help us achieve the next level in service quality and efficiency. We need a provider that will engage with us, take ownership and become a valued resource for restaurant managers. Cloudfm meet all our criteria and we are delighted to be partnering with such a professional operation.”
Cloudfm’s unique approach to managing data was also a key factor in KFC’s decision. “We were impressed by Cloudfm’s system capability which will give us greater flexibility, compliance and control. Our restaurant teams will know their status in real-time and be able to operate their individual businesses better. We expect to see improvements above store level as well, with enhanced financial control and accounting. My team and I will benefit from clearer insights that will enable us to be far more proactive in areas such as capital investment. All of this will come as a result of people and processes working together.”
CEO of Cloudfm, Jeff Dewing, commented, “KFC strive for excellence in every area, from their people and product to the communities they serve, and we are proud to have been selected as their FM partner. Our collaborative approach is closely aligned with KFC’s culture and combined with our restaurant expertise, we are confident that we can deliver the innovation and efficiency that the brand needs.”
Ian Diaper concludes, “Many suppliers have been associated with us for several years. We are invested in building and maintaining long and successful relationships, and anticipate that working with Cloudfm will deliver real benefits both for the brand, and in the support of our restaurant teams.”